These account closure terms outline how Spinjoys Casino processes closure requests, mandatory terminations, and related obligations for users whose registered address is in Germany https://spinjoys.com.de/legal-and-affiliates. The aim is to give you clear, practical information about the steps you should take, the verification I may require, and what happens after a closure. I address both voluntary and regulatory closures, plus how balances, data, and affiliate relationships are treated.
Coverage of These Account Closure Terms
These terms apply to Spinjoys Casino accounts belonging to users having a residential address in Germany. I enforce them to player accounts, affiliate accounts, and any linked payment profiles where German regulatory requirements might be relevant. The scope includes closures made by you, closures I carry out for compliance or security reasons, and closures that follow a regulatory instruction. They function with my general terms and applicable law.
I may update these closure terms from time to time, but changes do not alter a closure request already in progress except if the law mandates it. If any condition is unclear, seek independent advice before making a request. The language of the operational account record stays English, but Germany users can contact my support team for explanations.
Voluntary Account Closure Steps
To close your account voluntarily, send a written-down request through the contact details provided in my help centre. I ask you to specify your associated email address and the reason for account closure so I can process the request effectively. I may need a last identity check before carrying out the account closure. My support team will confirm the request and give you a case number.
After I get a full request, I usually handle voluntary closure in five business days. If additional documents are necessary, the duration may lengthen. Do not create or use a new account during this time because this action can slow down the termination. I will send a verification email when the account has been shut down and no additional play is permitted.
Affiliate Account Closure and Commission Effect
Affiliates with a registered address in Germany can request closure of their partner account under these same principles. Before closure, I require that all due diligence and tax information is finished. If you have unpaid commissions above the minimum payment threshold, I will clear them in the next regular payment cycle after the closure request, provided no breach is pending.
Deactivation of an affiliate account stops your ability to refer new players and to access your affiliate dashboard immediately. It does not automatically cancel commissions that have already accrued under my affiliate programme rules. If I close an affiliate account for breach of my terms, I may retain unpaid commissions where the breach caused loss or regulatory exposure.
Outstanding Balances and Cashout Rights
A voluntary closure does not void your right to cash out real-money funds not subject to a lawful restriction. After I close the account, I will determine the withdrawable balance and return it to a payment method that passes my verification checks. Germany users should confirm the payment method aligns with the original deposit source where possible. That cuts down on delay.
If I close your account for a regulatory or security reason, I may retain funds temporarily while I finish required checks. I will pay out the balance once I am satisfied no anti-money laundering, fraud, or chargeback risk remains. If you have any amount to Spinjoys Casino, I may offset that debt before sending back the remaining balance.
Qualification for Account Closure by Germany Users
You can ask for closure of your Spinjoys Casino account at any time if you are the registered account holder and your identity has been verified. I do not allow third parties to close an account on your behalf unless you hold a valid power of attorney that I have authorized. For Germany users, I may need confirmation that no ongoing bonus wagering requirements or unresolved dispute exists before I process the closure as final.
A request does not automatically take effect if I have reasonable grounds to investigate potential fraud, money laundering, or breach of my terms. In those cases, I may restrict the account while the investigation continues. Once the review is complete and no restriction applies, I will complete the closure. You stay responsible for activity on your account until the closure is confirmed in writing.
Compliance Closure and Mandatory Actions
I may be required to close an account for users in Germany because of compliance requirements, court orders, or enforcement instructions. I also close accounts when I discover fraud, problem gambling indicators, or a material breach of my terms. In these mandatory cases, I am not seeking your consent, and I may act immediately to protect the integrity of the platform and other users.
When I implement a mandatory measure, I will tell you the decision and the category of the reason unless a law prevents me from doing so. For Germany users, I document the regulatory basis for the closure. I may keep a record of the restriction for compliance purposes. You can request further details, but I am not obliged to disclose internal risk information.
Validation Steps Before Finalising Closure
Before I complete a closure, I may ask you to submit a valid government-issued ID, proof of address, and verification of your payment method. For Germany users, this meets my obligation to maintain accurate records and stop unauthorised access. I will not process a closure if the identity information you supplied earlier contradicts the request.
Upload documents through the secure upload link I provide. I do not ask you to send sensitive files by unencrypted email. The verification step may add a short delay, but it is required to safeguard your funds and my platform. I retain verification records according to the retention rules described later in these terms.
Data Retention After Account Closure
After your account is terminated, I hold certain personal and transactional data to meet legal, tax, and anti-money laundering duties. For Germany users, retention periods follow applicable legal requirements and my internal policy. I control access to that data and do not use it for general marketing after closure unless you have separately authorized.
I may store records of the closure action, the reason code, and communication with you. This enables me show the closure was handled correctly. You may file a subject access request or request erasure where the law permits. But I cannot delete data I am required to keep by a statutory retention obligation.
Restoring and After-Closure Restrictions
A closed account is not automatically reopened. If you reconsider after a voluntary closure and want to return to Spinjoys Casino, you must submit a new reopening request. I may examine the reason for the original closure and current eligibility. For Germany users, I may also require a fresh responsible gambling assessment before reactivation.
After a regulatory or security closure, I generally do not reopen the account unless I am satisfied the issue has been fully resolved and no legal restriction remains. Do not attempt to bypass a closure by creating a duplicate account or using another person’s details. That conduct is a material breach and may lead to permanent exclusion.